FAQ
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FAQ

  • Q Can you provide OEM/Private Label services?

    A Yes.
    • Customizable mattress size, fabric, filling material, and firmness.
    • Your brand logo can be printed, and packaging design services are available.
    • The complete process includes design communication, sample confirmation, production, and packaging, ensuring your private-label products meet your hotel or retail needs.
  • Q How to avoid shipping delays or damage?

    A
    • The key is to clearly define specifications, strengthen inspection, and ensure qualified packaging:
    • All mattress specifications are confirmed in writing.
    • Sample photos and production videos are retained.
    • Vacuum compression roll packaging and drop resistance testing are used.
    • Third-party quality inspection is arranged or the factory's internal quality inspection report is obtained.
    As a professional mattress factory, Milado proactively demonstrates every step to ensure that customers encounter no unexpected problems during transportation and acceptance.
  • Q How to import mattresses from China to the US?

    A Importing mattresses from China is pretty straightforward, but you’ll need to get all the paperwork ready: commercial invoices, packing lists, bills of lading, certificates of origin, and fireproof/foam certification documents (such as BS 7177, CertiPUR-US). 
    We can offer door-to-door service, including customs clearance and delivery straight to your warehouse. If you are using a third-party freight forwarder, we can also coordinate the shipping directly.
  • Q How many mattresses can be packed in a 40HQ container?

    A
    • Unpalletized: 460 pieces
    • Palletized: 300 pieces
    • Each mattress weighs about 28–29 kg. The exact quantity varies by size and packaging method.
  • Q How to properly unbox a compressed mattress?

    A After delivery, carefully remove the outer plastic packaging—avoid using sharp tools that might cut the mattress fabric. After unfolding, please let the mattress rest for 48-72 hours to allow it to regain its original shape and firmness.
  • Q What is the production cycle for a mattress order?

    A Standard orders are completed in about 30 days after we receive the deposit. Sample production usually takes 7–10 days.
  • Q What certifications do the mattresses have?

    A Milado mattresses hold multiple international certifications, including CertiPUR-US, OEKO-TEX, CFR1633, BS 7177, and CE.
  • Q How are the mattresses packaged for international shipping?

    A We vacuum-compress and roll the mattresses before boxing them. We also offer pallet packaging upon request.
  • Q What’s the MOQ?

    A The MOQ for each mattress model is 30 units. It might vary slightly for different sizes or custom materials.
  • Q Can you provide mattress samples?

    A Yes, samples are usually ready within 7–10 business days after we receive your request. The cost depends on the size and customization needs, starting at around $100.
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